Right now, many practices use “break fix” or “Urgent Care” for their IT strategy. When something doesn’t work right they make a call for help…like calling a plumber.
What about changing that way of thinking and employing a “preventive strategy” that preempts a majority of issues before they threaten the practice.
A “preventive strategy” can take the “urgency” out of “responsiveness” and reduce the stress of waiting for IT support to respond to the problem.
A highly experienced IT company that specializes in medical IT can implement specific technical strategies that minimize downtime, saving thousands of dollars in potential lost revenue. (see Performance & Expenses tabs on left side of screen).
TYPICAL SUPPORT APPROACH
Many medical practices use a single “IT Guy” to support their computer system. The “guy” knows their system and is pretty reliable.
However… What happens when he goes on vacation? Is busy with another client? He or his child is sick? He gets a new job?
The practice is left with no back-up, no “Plan B”. And, often, without detailed documentation from the IT Guy listing passwords, hosting information, and even the implemented software.
The “IT Guy for Hire” is affordable and seemingly reliable, but it’s risky to rely on a single person to support mission critical systems. And this approach does not allow for practice growth or have the redundancy that is important for uptime and efficiency.
NEW SUPPORT STRATEGY TO REDUCE DOWNTIME – An MSP